General Information

Acknowledgements:

All orders are acknowledged within 24 hours of receipt via fax or email.

Cheques:

All our cheques are printed on Defensa Design SG security paper at no extra charge.

Composition:

To assist you in obtaining new orders and to lessen the burden of transitioning work to Factor Forms, we do not charge for standard composition on our QE & EZ forms. There is a minimal composition charge for complicated layouts such as medical forms and terms and conditions backers.

Credit Terms:

Our terms are net 30. An interest charge of 1.5% (18% annual) will be applied to all invoices not paid within 30 days of the invoice date.

Customers:

We are a trade only company. We believe in the distributor model and feel it would be a conflict of interest to sell to an end user.

Deliveries:

In general, all products ship in 5 days or less.

Distributor imprints:

We will print your imprint at no charge upon request.

F.O.B. Points:

Your destination if it is serviced by our preferred courier.

Labeling:

Our name doesn’t appear on the carton. Your name and logo will appear as the shipper on your box labels and packing slips in FULL COLOUR.

Overrun:

We will never over-run an order. If we have a mechanical problem we have the right to under-run an order to a maximum of 10%.

Price Quotes:

Quoted prices are valid for 30 days of the price quoted.

Proofs:

Proofs are sent within 2 business days or sooner.

Retention of order information:

Job dockets are stored for 3 years. Electronic information is stored for 5 years.

Warehousing:

Secure climate controlled warehousing is available only in our Edmonton facility.

                          


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